Tirex Labs - About Us

ABOUT US

Obsessed with Growth

Welcome to Tirex Labs, where growth is not just a goal; it's an obsession. We are a customer support agency driven by a singular mission: to bridge the gap that has long existed between builders, businesses, and their valued customers. Our dedication to exceptional customer support services is the cornerstone of our commitment to enhancing digital product experiences. We believe that satisfied users are the driving force behind sustainable business growth, and we're here to ensure that every interaction exceeds expectations

Contact us to see how you can get started and set up your customer support system in as little as one week with Tirex Labs

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Built on Experience

Tirex Labs was founded by individuals who have stood at both ends of the spectrum – as builders and users. Recognizing the rapid evolution of digital technology and the challenges it poses to users, we envisioned a support agency that evolves in parallel with technology. Unlike traditional models, Tirex Labs is dedicated to staying ahead of the curve and embracing new challenges brought on by the ever-changing tech landscape.

Web3 Revolution

In the dynamic world of digital technology, the rise of web3 stands as a transformative milestone. Built on blockchain technology, web3 has the potential to revolutionise industries, and its impact is already reverberating across sectors such as gaming and finance. As web3 gains traction, it's evident that traditional support models must evolve to address its unique challenges. At Tirex Labs, we understand the transformative potential of web3 and the need for a customer support infrastructure that keeps pace with its innovation

Empowering Builders and Users

Our team comprises experts and customer support specialists hailing from diverse corners of the globe. We're not just problem solvers; we're solution architects, committed to crafting tailored strategies for each project and business we collaborate with

Our Vision

Our vision is to revolutionise the digital technology landscape by placing users at the centre of the equation. We envision a web3 ecosystem where project builders genuinely prioritise their users and communities, and we're here to make that vision a reality.

Our Mission: Empowering Excellence

At Tirex Labs, our mission is clear – to empower and elevate businesses operating in the web3 and tech domains through unparalleled customer support solutions. We are the bridge that connects companies and their users, ensuring seamless interactions, overcoming challenges, and nurturing enduring relationships. With unwavering dedication, innovative approaches, and deep expertise, we're setting new standards for customer support excellence in the digital age.

Our Values

Innovation

We thrive on innovative solutions that adapt to the ever-evolving tech landscape, delivering cutting-edge customer support experiences

Excellence

We pursue excellence in every interaction, setting high standards to provide exceptional service that exceeds expectations

Collaboration

We believe in the power of collaboration, both within our team and alongside our clients, fostering partnerships that drive mutual success

Empathy

Empathy lies at the heart of our approach, allowing us to understand and address the unique needs of each customer, cultivating genuine connections

Adaptability

We embrace change and adapt quickly to new challenges, ensuring our strategies and services remain relevant and effective

Transparency

Transparency guides our actions, promoting open communication, honesty, and trust in all our relationships

Continuous Learning

We value ongoing learning and growth, constantly expanding our knowledge to stay at the forefront of technological advancements

Accountability

We take ownership of our commitments and actions, delivering on promises and taking responsibility for the outcomes

Customer-Centricity

Our customers are at the centre of everything we do, and their success fuels our dedication to delivering tailored solutions that cater to their unique needs

Integrity

We uphold the highest ethical standards, maintaining integrity in our work, interactions, and decisions

Our Founders

Visionaries Behind Tirex Labs

Boluwatife J. Kazim

Founder & CEO

Boluwatife J. Kazim is a seasoned tech professional with a track record spanning over five years across diverse industries. His dynamic career has seen him occupy pivotal roles, from Project Manager to Senior Manager of Customer Support, in a wide range of tech startups and projects.

Marcin Szydelko

Co-Founder (CTO & CFO)

Marcin Szydelko is a tech enthusiast with a strong background in Software Development and Project Management, bringing valuable experience to the table. With a career spanning over several years, Marcin has held key roles in various startups and projects, from initiatives, from crafting software solutions to efficiently overseeing multifaceted tasks.